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Dell sees the light regarding Vista

The two biggest PC companies, Hewlett Packard and Dell, have continued to offer new PCs preloaded with Windows XP, but only to their corporate and small business customers. All new consumer PCs have been offered only with Windows Vista, which is just the way Microsoft wants it.

In February, Dell rolled out a new Web site called IdeaStorm, which gave customers an opportunity to provide feedback and make suggestions regarding Dell products. The day after the site launched, the following message was posted by a user named javaprog07:

“I would like to see both Home and Business computers, especially notebooks, have an XP Home and Pro option on top of Vista until it has at least been out for a year.”

It was the first of many requests. On April 19, Dell responded.

“We heard you loud and clear on bringing the Windows XP option back to our Dell consumer PC offerings,” began the message.

Dell has announced that they will now offer Windows XP Home and Windows XP Professional on a handful of models — on two Dimension desktops, the E520 and E521, and four Inspiron laptops, the 1405, 1705, 1505 and 1501.

In case you’re still fearless, consider this message I received from a client yesterday.

Heard a horror story from my brother tonight…He just bought a brand new laptop with Vista on it. Said it took him 3 hours on the phone just to get the DSL operating as they are not equipped to work with Vista – no software or whatever. Then when he hooked up his printer, which is only 1 year old – he went online to get the software updated, and they didn’t have anything that would work with Vista. He ended up going out to get a new printer, and then he still had trouble. He was ready to chuck the whole thing. He finally got everything hooked up but he spent a whole lot of time getting it together. Was he mad. He said that the software for all of the hardware is not up to date with Vista. One more reason not to get Vista.

I have heard similar stories from many sources. Hardware manufacturers are notoriously slow to develop drivers for new operating systems. We went through the same thing with XP.

Give it a year.

Beware of Geek

There’s a report out of the Los Angeles area that a lawsuit has been filed against Best Buy and their Geek Squad by a young woman and her mother, after a Geek dispatched to their house allegedly used a cell phone to record video of the 22-year old woman showering.

Hao Kuo Chi has been arrested on suspicion of using a camera to view a person without their consent, and of annoying or molesting a child under 18. Chi is alleged to have also placed the camera phone in the bedroom of the woman’s younger sister, who is 13.

Wired has more on the story, which they have dubbed the “Peek Squad” incident.

Now, this is an unfortunate situation, and Mr. Chi is certainly an isolated case, assuming the charges are legitimate. Geek Squad is very careful about screening its techs, but incidents like this are likely to happen when a giant, faceless corporation tries to implement the “personal touch” required for our sort of business. When you invite us, whether Geek or Wizard, into your home, trust is our most valuable asset. We are nothing without it.

.ANI patch can break audio applications

Reports are coming in that some users are experiencing a problem with the Windows .ani vulnerability patch I informed you about previously.

The patch is reported to break certain audio applications, specifically the Realtek HD Audio Control Panel, and CDtag, which is used for ripping music CDs.

If you are affected, you will see an “Illegal System DLL Relocation” error when you start your computer. Microsoft has issued a hotfix for the problem, which you can find here.

Microsoft regards this as an isolated incident and does not plan to issue the hotfix as part of its automatic updates.

The hotfix should be installed only if you are experiencing the problem described.